Town of Wilton Ambulance

Proudly providing prehospital emergency medical care and transportation to the towns of Wilton, Lyndeborough, and Temple, NH.
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Information and History of the Town of Wilton Ambulance

 

 

The Town of Wilton Ambulance provides primary emergency (911) ambulance coverage for the Towns of Wilton, Lyndeborough, and Temple, NH with a combined population of 6700 residents.  We also provide “back up” emergency ambulance coverage for Milford Ambulance, Souhegan Valley Ambulance Service (for the town of Greenville), and other services as requested.   We have evolved from being a non-profit 501c3 ambulance association that was an all-volunteer, EMT level ambulance service covering the towns of Wilton and Lyndeborough in 1974 to a Municipal Department with Paramedic coverage handling 500 calls in 2016 with one full time Chief/Paramedic, Per-Diem Paramedics, and Per Diem/On Call EMT/Advanced EMT’s. 

In 1974 the Wilton Lyndeborough Volunteer Ambulance and Rescue Association was formed with volunteer EMT and Advanced First Aid Providers and one used Cadillac that was stationed in the Wilton Town Hall.  In 1988, the service obtained the present facility on Forest Road (NH Route 31) in Wilton.  In 1997, the service expanded and the Town of Temple joined the association and the name was changed to Wilton Lyndeborough Temple Emergency Medical Services.  A second ambulance was added and stationed at the Temple Fire Station.  In 2004, the second ambulance was moved to the Forest Road facility.  In 2003, the Association Board of Directors made the commitment to Paramedic coverage, and hired per-diem Paramedics to cover the ambulance.  In 2006, Weekday daytime per-diem EMT/EMT-Intermediate coverage was added.  In 2007, the Town of Wilton took over the operations of the ambulance.  The Ambulance Association then morphed into a benevolent association for the membership and ownership of the facility. 

In 2010, the name of the service was changed to the “Town of Wilton Ambulance”.  Nothing else changed, we still serve Wilton, Lyndeborough, and Temple, we still have two ambulances, and the staffing levels/patterns did not change.  Only thing that changed was the name.  This was so that there was no confusion between the non-profit Association.

In 2012, we started a “Driver/Non-Medical” program where personnel with no medical training could join the service, operate as a third person on the ambulance, learn how to drive, and assist with patients while being overseen by the licensed providers.  This gains the personnel valuable experience prior to entering EMT Class.  The “Non-Medical” personnel are volunteers and do not get compensated, but do get their EMT Class paid for, on condition of giving one year of service back to the department after graduation from EMT Class.  In 2013, the volunteer status of the EMT’s and Advanced EMT’s were changed to “On-Call” personnel.  They were no longer stipend volunteers, but compensated as on-call employees.  This was done due to labor laws, with minimal impact in cost.

Our ambulances primary ambulance (30A1) is generally staffed with one New Hampshire Licensed Paramedic, one EMT or Advanced EMT's, and a “non-medical” member if schedule.  Monday through Friday from 9am - 6pm our station is staffed with, at least one EMT or Advanced EMT and the Chief/Paramedic.  On nights and weekends, providers are not required to stay at the station, unless they life more than 6 miles from the station.  There are times that we have one member staying at the station, and the second provider is at home.  These members at home may respond to the scene, or be picked up by the ambulance enroute to a call.  This keeps response times down, and gets an ambulance to your emergency quickly.  Our secondary ambulance (30a2) is staffed by callback personnel that may be available.

When someone calls 911, their call is sent to a call center in Concord or Laconia, NH.  Once the 911 call taker gets the information they need, triage the call appropriately, and then categorize the call, they send the call to the appropriate dispatch center.  The dispatch center then dispatches the appropriate resources (EMS, EMS/Police, EMS/Fire/Police).  If the call is dispatched with a higher acuity, the ambulance and personnel respond with lights and sirens in their personal vehicle and ambulance.  If the call is dispatched with a lower acuity, the ambulance and responding personnel may respond without lights. 

We presently have:

8 – Paramedics

5- Advanced EMT’s

13- EMT’s

12- Non Medical Members of which

4 – Completed EMT Class and testing for the license

2 – Presently in EMT Class

3 – Apprentices (under 18 years old)

1 – Out of state licensed EMT in process of obtaining EMT

The Town of Wilton Ambulance bills for its service.  Our rates are available by clicking on the link to the left.  The money collected by billing offsets what the service needs for its operating budget from the towns.  Presently we collect 41% of our revenues from billing and 59% from taxation from the three towns.  We use a third party billing company (Comstar Ambulance Billing).  They generally attempt to bill your insurance company prior to you receiving a bill.  If you receive a call from our billing company, it is not a collection agency, but our billing company attempting to obtain insurance information.   If you do not have insurance, our billing company will work with you for payment arrangements, and we also have a hardship process through the billing company. 

Please remember a few things:

  1. IN AN (Medical/Fire/Police) EMERGENCY, CALL 911.  Please do not call the station or our dispatch directly. 
    1. If you need an ambulance to take you to a hospital, please call 911.  Please do not call our station looking for an ambulance.  This only delays the response. 
  2. If you need to speak to our administrative office, Chief of Department, or officers, please call our station at 603-654-2222.
  3. If you see an emergency vehicle (whether an Ambulance, Police Car, Fire Truck, or personal vehicle with lights on), please pull TO THE RIGHT, and stop. 

 

 

Staff Contacts

Name Title Phone
Steven Desrosiers Chief (603) 654-2222
Karen Artemik Assistant Chief (603) 654-2222
Robert Cole Captain (603) 654-2222
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